IT optimised project processing
The human factor: Despite all the support from state-of-the-art IT, a good pool of qualified personnel is required to control and monitor the above processes. Specially trained employees are assigned to each process step.
1) Acquisition and offer creation
Orders are conventionally acquired via the existing sales network of the Pfeifer Group, especially by field staff. The latter is reinforced by technically trained employee who can provide more detailed consultation – supported by the Technical Office in Schlitz. Offer creation and order processing is mainly done with the help of IT, supported by the specialised TimberTec ERP system.
2) Order processing
Data and information are prepared in the system for ordering in Production. Close coordination and communication with the customer is an essential part of this process step. The IT system also serves as an interface to Production and Logistics which efficiently reduces additional costs.
The entire production process is also controlled by the integrated IT system and utilises all optimisation options – from raw material management to packaging the finished CLT boards. The complex production is once more subdivided into individual processes: Slat sorting, finger jointing, planing, CLT panel preparation, pressing, joining, cosmetics, scheduling.
The best CLT panels are useless if they can't be brought to the right place at the right time. At 50,000 m³ of finished CLT annually in the first and 100,000 m³ in the second stage, the logistics represent the most important part of project handling. For scheduling, packaging and loading, an entire hall equipped with a semi-automatic crane is available at the Schlitz location. In stage 2, a total of 50 to 70 lorries will be individually loaded there per week. The IT system records and automates individual panels, packages and entire loads. The electronically recorded loading papers and documents keep customers up to date about their orders.